Refund & Return Policy

At World of Parts, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase of parts from our online store, we offer a comprehensive refund policy to provide you peace of mind. Please read the following guidelines carefully to understand our refund process:

1. Eligibility for Refund:

  • Refunds are applicable within 30 days from the date of purchase.
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required for all refund requests.
  • Customized or special-order items may not be eligible for a refund unless they are faulty or damaged upon receipt.

  • All returns or cancelled orders, not the fault of World of Parts, will incur a 20% re-stocking fee. Return freight will be at your expense.

2. Refund Process:

  • To initiate a refund, please contact our customer service team at [email protected] within the 30-day period.
  • Provide your order details, including the order number and reason for the refund request.
  • Our customer service team will assess your request and provide further instructions on returning the item.

3. Return Shipping:

  • Customers are responsible for the return shipping costs unless the item is faulty, damaged, or the result of an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Approval:

  • Once we receive the returned item and verify its eligibility for a refund, we will process the refund within 3 days.
  • Refunds will be issued via the original payment method used for the purchase.
  • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

5. Non-Refundable Items:

  • Certain items may not be eligible for a refund, including:
    • Items returned after the 30-day period.
    • Items that are not in their original condition or packaging.
    • Items damaged due to misuse, negligence, or improper handling.

6. Contact Us:

  • If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team for assistance.

Note: Our refund policy is in addition to your statutory rights under Australian Consumer Law.

World of Parts reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Thank you for choosing World of Parts. We appreciate your business and strive to provide the best possible service to our valued customers.